Ram Tool is Now White Cap!
Now, you’ll have even greater access to a larger support team, with the same knowledgeable, capable and dependable associates, expanded product offerings, improved delivery services and more to keep your construction projects moving on time, on budget and as safely as possible.
Plus, as a White Cap customer, you can take advantage of the great features of online ordering by creating a WhiteCap.com account. With an account, you can have access to your order history and invoices, proof of delivery, create a favorites list and more.
Frequently Asked Questions
Are there any changes to invoicing and payment processes?
Invoices and statements will come from White Cap. Invoices will have a new remittance address:
PO Box 4852
Orlando, FL 32802-4852
Purchase orders will need to be created to White Cap.
Click here to request our new W-9 reflecting our new White Cap Operating Entity name.
Where can I locate my account number and order information on a White Cap invoice?
View an example of a White Cap invoice and how to locate your account and order information.
Where do I request releases?
Call 1-866-857-0295 or find information on how to reach out to your Account Services team.
My business is sales tax-exempt. How do I ensure that I keep my sales tax-exempt status?
Once your account converts, if a sales tax exemption applies, please email your certificate(s) to [email protected]. Please be sure to list White Cap, LP as the seller and include your White Cap account number.
Please note that White Cap is registered for sales and use tax in all states. Therefore, sales tax will be included on your invoice unless an exemption applies.
Who do I pay? If I made my check to Ram Tool, will it be posted?
Customers should pay the company that’s listed on the invoice.
If you made a check to Ram Tool, it will be posted. The bank has been made aware of naming conventions that may be deposited during the integration period.
What is a Preliminary Notice? Will this impact my business?
While each state has its own requirements, subcontractors and suppliers must serve a preliminary notice to preserve their right to file a mechanics lien in the future. This“Preliminary Notice,” or Prelim as it is commonly called, must be served on the owner, general contractor, and, if applicable to the project, the construction lender. This notice is a statutory notice and is not a reflection of the integrity of any contractor or subcontractor.