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Return Policy

White Cap Standard Return Policy

All cash sales require a receipt to receive a refund for product returned to the store and the following guidelines must be followed.

  • Power tools bought within 30 days can be returned for any reason, used or not except gas and pneumatic tools which require a vendor inspection to ensure user error was not an issue.
  • Other items must have the appearance and ability to be sold as new:
  • There are no refunds on specials, unless the product is incorrect due to a mistake made by a White Cap employee
  • A restocking fee may apply. Call 1-800-944-8322 or visit your local branch to find out if a restocking fee applies to your return
  • For refunds over $250.00 a check from White Cap corporate will be issued to the customer

Cash Refunds Without A Receipt

All refunds without a receipt must be approved by a Branch Manager. With the manager's approval, all items on a cash refund without a receipt will be refunded at the same amount as our cost and will receive a 20% restock charge.

For questions regarding returns for an online purchase please call 1-800-944-8322.

For questions regarding returns for an in-store purchase, please contact your local branch.

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