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Order Status Updates


With HD Supply Construction and Industrial White Cap's Order Status Update program you can better manage your projects through real-time order status updates, and more easily reconcile invoices with nightly proof of deliveries.

(Please note: if you're looking for an update on the status of an online order, please fill out the Customer Assistance Form.)


Status Details

1. Sales Order Acknowledgment: sent as soon as your local White Cap branch books your order

  • HD Supply White Cap Order Booking Branch
  • Product Numbers and Descriptions
  • Ordered Quantities
  • Customer Ship-To Address

2. Advance Shipment Notice: sent when the White Cap branch prepares your shipment:

  • Product Numbers and Descriptions
  • Shipping Quantities
  • Carrier Name & Tracking Number
  • Estimated Time of Arrival

3. Proof of Delivery: sent after invoices are created, displays the delivery signature or 3rd Party Trucking (e.g. UPS) tracking number

  • Invoice Numbers, Order Numbers, PO Numbers and Delivery ID's
  • Shipment Dates
  • Project Names & Numbers
  • Customer Signature or 3rd Party Carrier Information

Activation Steps

To be activated on any of these email services, simply select the email notifications you wish to receive and provide your customer and email address information below.

Lastly, to ensure a seamless transmission of all emails, be sure of the following:
  • Your company can allow emails from no-reply@whitecap.net
  • Your company has WinZip (for POD files)
What services would you like to opt into?