Updates from White Cap Regarding COVID-19/Coronavirus

Our team is actively sourcing products across the country to keep you working safely on the jobsite. Contact your local branch for real-time product availability and information.

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April 17, 2020

To you, Our Valued Customer,

As you keep America going during this extremely difficult time, we are working hard to ensure we have the products you need to keep your jobsite productive and safe.

Due to the United States Emergency Designation for the COVID-19 pandemic, a new COVID-19 Return Policy is now in effect at White Cap.

All products that fall into the following categories are now deemed “All Sales Final” and are not eligible for return if purchased after March 1, 2020. The only exception will be items that have a manufacturer defect or were damaged during shipment.

We value your business and appreciate your understanding during these unprecedented times. If you have any questions, please call your local branch.

Thank for choosing White Cap. We are with you – Building Trust on Every Job™.

Stay healthy and safe,

The White Cap Leadership Team

 

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March 30, 2020

To Our Valued Customers,

We are open!

In order to respond to the changing markets across the country due to the COVID-19 health crisis, as well as to protect the health and safety of our associates, customers and communities, we are adjusting individual branch hours to best serve local demands.

Please click the link below or call your local branch to confirm their current hours of operation.

View the Locations Page for All Current Branch Hours of Operation

We are committed to continuing to provide you with exceptional service, and we believe these updated hours will enable us to continue to deliver on that promise for you.

Thank you so much for choosing White Cap. We are with you - Building Trust On Every Job™.

Stay healthy and safe,

The White Cap Leadership Team

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March 24, 2020

To Our Valued Customers:

You’ve all heard the news, as more of your states and communities are being asked by officials to Shelter in Place, construction work still moves forward. In all Shelter in Place Ordinances to-date, White Cap is considered an essential business and is currently exempt from these ordinances because of our critical role in supporting necessary infrastructure and other construction work.

For the safety of our associates, valued customers and communities, we have made the decision to limit public access to our showrooms. However, you can still get all the supplies you need in one of these three ways:

• Call-in your order and your local branch will have it ready for curbside pickup.

 

• Call-in your order and ask your local branch for on-site delivery.

 

• Place your order on whitecap.com and get your order delivered directly to you.

For your area’s latest information, just call your local White Cap. We’ll be open and have answers for all your delivery and product availability questions.

Thank you so much for choosing White Cap to Build Trust On Every Job with you.

Stay healthy and safe out there,

The White Cap Leadership Team

 

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March 20, 2020

To Our Valued Customers:

As we continue to closely monitor the spread and impacts of Coronavirus COVID-19 and keep the health and safety of our associates top of mind, we have made the business decision to close all U.S. White Cap branch showrooms to the public effective Monday, March 23.

What Does This Mean for You?

While our showrooms may be closing to public access, our business remains OPEN and we will continue to serve you through call-in orders and curbside pick-up!

Please call your local branch, which will process your order and give you instructions for curbside pick-up. Product will be brought out directly to your car.

Our associates will also continue to follow the social distancing guidance shared on March 18, including maintaining the CDC-recommended minimum of six-feet of distance from others; holding virtual meetings or phone calls with customers; wearing gloves while handling cash, credit cards, driver licenses and other frequently-handled items; and practicing frequent hand washing and sanitizing.

The local and federal governments are still looking to us to continue to support critical infrastructure work and they have identified our business as essential to remain operational due to our role in supplying urgent construction work.

This includes serving all open job sites and supporting you in your projects. We are here for you!

For the most up-to-date information for your area, please reach out to your local White Cap branch for delivery and product availability details.

Thank you so much for choosing White Cap to Build Trust On Every Job with you.

Wishing you continued safety and health,

The White Cap Leadership Team  

 

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March 18, 2020

To Our Valued Customers:

As we shared earlier this week, our commitment is to provide you with exceptional service during this extraordinary time, while also ensuring the health and safety of yourselves, our associates and our partners.

The projects you are working on are essential to keeping America productive and safe. Construction workers can’t work from home, and the roads, homes and infrastructure you’re building today, are needed tomorrow.

To support your critical work as well as the wellbeing of all involved, please be aware of the following guidance that was given to all White Cap locations today, Wednesday, March 18.

We are now encouraging our branch-based associates to:

• Promote call-in orders with our customers. Please feel free to call us from your vehicle and we are committed to bringing purchased product out directly to you.
  
  
• Practice and encourage social distancing at the counter and in the showroom.
  
  
• Remove all food and beverage service from the showroom floor.
  
  
• Use gloves when handling cash and credit cards.

We are now encouraging our drivers to:

• Take a picture of delivered product and write the receiving customers name on the route sheet.
  
  
• Practice social distancing on the job site and not enter jobsite trailers when completing deliveries.

This is a fluid and dynamic situation and we will continue to share updates as they evolve. If one or more of our showrooms must close, please know that our service will continue, and product ordering and pick-up information will be shared with local, impacted customers.   

For the most up-to-date information for your area, please reach out to your local White Cap branch for delivery and product availability details.

Thank you so much for choosing White Cap in Building Trust On Every Job with you.

Wishing you continued safety and health,

The White Cap Leadership Team  

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March 16, 2020

To Our Valued Customers:

Thank you so much for your business and partnership during this extraordinary time. As the Coronavirus COVID-19 situation continues to develop, our number one priority remains serving you – our customers – while also ensuring the health and safety of yourselves, our associates and our partners.

White Cap will continue to support you and provide you with exceptional service while job sites remain open and construction work continues. In line with this, please be aware of the following:

• At this time, all White Cap locations remain open as normal.
  
  
• If location closures become necessary or federally-mandated, we will work to ensure that any local closures cause minimal impacts to our nationwide operations, and we will communicate local closures to impacted customers and suppliers as needed.
  
  
• Can’t make it to the branch? We can deliver your supplies directly to the jobsite, helping to keep your crew working efficiently. You can contact your local White Cap location, visit WhiteCap.com or call 800.944.8322 to place your order.
  
  
• We are working closely with suppliers to ensure our inventory remains sufficient to serve our customers. Specific products, such as respiratory and other PPE products, have been impacted, but we are proactively working to ensure we have the products you need for the jobsite, as best as possible despite the current limitations.

This is a fluid and dynamic situation and we will continue to share updates as they evolve.

For the most up-to-date information for your area, please reach out to your local White Cap branch for delivery and product availability details.

Thank you so much for choosing White Cap to Build Trust On Every Job with you.

Wishing you continued safety and health,

The White Cap Leadership Team